FAQ

 

 

 

Route provides our customers with an efficient way to handle all delivery related issues. Customers who add Route Shipping insurance at checkout, add the benefit of premium order protection, tracking, seamless claim resolution on lost, stolen, and damage packages.

Simply click : https://claims.route.com/

Not at this time.

Because we are a small company we are unable to donate candles for swag bags and/or large events. If you would like to purchase them at a bulk price, please feel free to contact us at: Hello@sojabrooklyn.co

Not at this time.

Due to the nature of our products returns are not accepted at this time. All sales are final. We will replace or refund unused candles; that was damaged during shipment. Photographic proof of the damaged candle must be submitted to us within 3 days of delivery.   

Our candles are artisan-made using a propriety soy-coconut wax blend, wooden wicks, and infused with Phthalate-free premium fragrance oils.

Each piece is handcrafted from small-batch castings in our Brooklyn, NY studio using concrete and custom blended pigments. Concrete is a natural material; therefore, each vessel will have its unique character, and slight natural variations (color, air bubbles, sizing) may vary.

Each concrete piece, including the candle vessels, is sealed with an eco-friendly sealer for durability.

2 oz.: Approximately 20 hours

8.5 oz. : Approximately 55+ hours